We're here to help
If you cannot find the answer to your question in the Frequently Asked Questions? Please complete the form below.
"*" indicates required fields
- We use a ticket system for streamlined communication.
- Please be as complete as possible when describing your question or comment, so that we can help you properly.
- After sending the form you will receive a confirmation in your mailbox.
- We usually respond within 24 hours.
FAQ
Adjust your profile image
Adding a profile image to your 30NOWaccount enhances the Sangha experience by creating a more personal connection with other users. Your profile image appears on posts you post and promotes a sense of Sangha/community and connection.
Changing your profile image works as follows:
- Go to the section my profile picture on the My Details page.
- Click and press the button to upload or change an image.
- Select an image from your device that you want to use as your profile image.
- Save the changes, and your new image will be visible in your posts and interactions 30NOW.
Good to know: To show an image next to your name during live sessions, change this via Zoom.us. More information >
if i do 30NOW If I cancel my membership halfway through, will I still have access?
A Membership expires at 30NOW automatically after the Membership Period ends. This is therefore not automatically extended.
If you still want to cancel immediately, you can do so via https://www.30now.nl/mijngegevens/. This will immediately expire your access.
Important points to consider when participating in a retreat
When participating in an online retreat, there are some important points to consider:
- We use Zoom Meetings. To do this, you must download and install the Zoom application on your device (once) in advance. If you are not familiar with Zoom Meetings, please review the 'How does Zoom Meetings work?' manual prior to the retreat.
- Technical preparation: Check your internet connection, audio and video settings to ensure a smooth experience. We assume that you will be able to be present with image and sound during the Zoom sessions.
- This is a 'camera-on' retreat. We want to create a space that feels as much like we are together as possible. That's why we all have the camera on in the Zoom sessions. This gives a feeling of sitting together, instead of just seeing names on a screen. We also invite you, if it suits you, to meditate in images. So that we feel the connection together as a sangha. You don't have to sit facing the screen while meditating.
- Calm and Quiet Space: Choose a quiet and comfortable space where you will be distracted or disturbed as little as possible. This promotes a focused meditation experience. Let housemates know that you are participating in a retreat and ask for support in creating a quiet setting during the retreat days to avoid unnecessary interruptions.
- Timetable: Follow the stated retreat timetable, including login times for sessions and breaks. This helps to maintain the structure and depth of the retreat.
- Interaction and involvement: Actively participate in the sessions by turning on your camera. Turn off your microphone except when speaking to avoid background noise. Ask questions and participate in exchanges when invited, as you would during a physical retreat.
- Self-Discipline: Since you are at home, it takes some self-discipline to participate as you would at a physical retreat. Hold yourself accountable for your involvement. Stick to the retreat schedule as much as possible. During the retreat, suggestions are given for activities between meditations, such as working meditation (samu) in or around your home. Allow yourself the experience of making the retreat last all day.
Am I visible during Live sessions?
No. When participating in the daily Live Meditations and Live Lecture open, only the guide/speaker is visible on screen. You do not need to register any data for participation.
Do you have another question about your privacy? Share it with us?
Can I use 30NOW in English?
Yes, 30NOW offers the option to translate the website into English via a translation button in the main menu. These translations are automatically generated and might contain minor inaccuracies. Feedback on the translations is welcome to help us improve this service.
Does 30NOW provide Teachings and Courses in English?
Most of the offerings are in Dutch, but we regularly offer Live Lectures in English. In addition, some Live Courses, In-Depth Series and Live Retreats are also largely in English. See 30NOW.nl/courses-series and use the language filter.
Good to know: The translation option in the menu bar is a feature that allows you to easily translate the content of 30NOW.nl from Dutch to English. The button, when clicked, activates a translation tool that automatically converts the text on the page from Dutch to English, making it more accessible for users who speak English but not Dutch.
Do I need a Membership to participate?
No. Everyone is free to participate in the Live Meditations and Live Lectures.
Live Meditations and Lectures are offered by the guides and speakers on the basis of donations/ dana.
Do I need a Membership to participate?
No, for participation in (almost all*) Live Courses, Deepening Series and Live Retreats is not Membership required.
If you don't have a Membership, you can easily create a free one Courses account .
This will give you the correct access to your courses and you will receive all related information by email.
Want to know which account suits you best? Check out compare accounts.
* The series hard meditations is available exclusively to members.
Do you have any questions? Please feel free to contact us.
Do I have unlimited access to course materials?
With an active membership you have unlimited access to the course material of purchased courses. This material includes video lectures, texts, exercises and guided meditations.
From April 2025, there will be one exception: recordings of live sessions (such as Zoom meetings within courses and year groups) can be viewed with membership for a maximum of one year after the end of the course, due to privacy considerations and limited storage capacity.
Has 30NOW an ANBI status?
Nee, 30NOW does not currently have ANBI status. This means that donations to 30NOW are not eligible for tax deduction based on ANBI schemes.
For more information about ANBIs and tax deductions, please visit the Tax Authorities website