Q: I have another question / My question is not listed

Is your question not listed? Please contact Team Support , we are happy to help you!

Question 1

Adjust your profile image

Team 30NOW · Accepted Answer

Adding a profile image to your 30NOWaccount enhances the Sangha experience by creating a more personal connection with other users. Your profile image appears on posts you post and promotes a sense of Sangha/community and connection.

Changing your profile image works as follows:

Go to the section my profile picture on the My Details page.
Click and press the button to upload or change an image.
Select an image from your device that you want to use as your profile image.
Save the changes, and your new image will be visible in your posts and interactions 30NOW.

Good to know: To show an image next to your name during live sessions, change this via Zoom.us. More information >

Question 2

Can I use 30NOW in English?

Team 30NOW · Accepted Answer

Yes, 30NOW offers the option to translate the website into English via a translation button in the main menu. These translations are automatically generated and might contain minor inaccuracies. Feedback on the translations is welcome to help us improve this service.

Question 3

How come I haven't received an announcement/email yet?

Dirk Wolbers · Accepted Answer

It is possible that our e-mails have unexpectedly ended up in your advertising folder/spam box.
To make sure our email is delivered to you, you can [email protected] to your address book, your contacts or safe senders list.

Do you want to check this first? If you still encounter problems, please send a message to Team Support.

Question 4

How can I unsubscribe from the e-mailing?

Accepted Answer

Under every email from 30NOW you will find a link to unsubscribe. Are you running into something? Then email us at [MM_Employee_Data name='email']

Question 5

How can I change my settings and data?

Accepted Answer

Once you are logged in, go to [MM_CorePage_Link type=myaccount]. You can change your details here yourself.

Question 6

How do I post and delete a comment?

Team 30NOW · Accepted Answer

Check out the screenshot below to see how to post and delete a message.

View here the screen recording.

Question 7

How does saving a meditation or reading work?

Team 30NOW · Accepted Answer

What is the 'SAVE' button and where can I find it? The 'SAVE' button is a member feature that allows you to save meditations and talks for later use. You can find this button on the review pages of all meditations and talks from the Library.
How does saving a meditation or reading work? If you want to save a meditation or reading, simply click/press the 'SAVE' button visible at the top of the page. This will automatically add the meditation or reading in question to your list of saved items.
Where can I find my list of saved meditations and readings? You can easily find your saved meditations and lectures in the main menu. Go to 'Live Meditation' and then select 'Saved' to view your personal list of saved items.
Can I remove a meditation or reading from my saved list? Yes, you can remove items from your saved list. If you no longer want to save a meditation or reading, go to the meditation or reading in question and use the save button again.

For further questions or support, please contact Team Support. We are happy to help you.

Question 8

How does Zoom Meetings work?

Team 30NOW · Accepted Answer

At Zarcillo 30NOW we make, during the Live Courses and Live Sangha evenings, using Zoom Meetings.
At the daily Live Meditations and Live Lectures on Sunday, we use Zoom Webinar. The explanation below is about Zoom Meetings and therefore relates to the Live Courses and Sangha Live evenings.

What is Zoom Meetings

Zoom Meetings is a video platform that makes it possible to organize online sessions/meetings where participants can see and hear each other live.

To participate in a Zoom Meetings you need an internet connection and a computer or mobile device.
You install the Zoom application (once only) via zoom.us/download.
Joining then goes through a unique meeting URL or meeting ID. You will receive this from 30NOW by email and is also visible on the Week or Month pages of the Live Course.
You can then turn on your audio and video yourself and send chat messages.

Video guide to participation

A handy video manual on how to participate in a (Live) Zoom meeting can be found below.

Using "Reactions" or "Reactions"

During a Zoom meeting, participants can use reactions by clicking on the "Reactions" icon in the bottom bar. This opens a pop-up menu with different emoticons to select. After selecting an emoticon, it will be displayed on the participant's screen and visible to the facilitator and other participants of the live session. Reactions can be used to communicate quickly and non-disruptively with other participants during the live session, for example to indicate that you would like to respond by saying something.

Test beforehand

Before participating in a Zoom Meeting, it can be nice to gain some experience with Zoom Meetings. For this you can:

Join the next Zoom Meetings test session available 24/7 at https://zoom.us/test
In Zoom you can test your sound and microphone in settings:
- Click the sound icon in the bottom left corner of the Zoom application.
- Select "Test Speaker and Microphone" from the menu.
- Follow the on-screen prompts to test the audio and microphone.
- If the test is successful, you should be able to hear what you are saying through the speaker and the sound level of your microphone should be displayed.
In addition, all live sessions are opened for participation fifteen minutes before the start so that you can test your image and sound.

General technical tips

When participating in a Zoom Meeting, you should pay attention to the following:

Stable internet connection: Make sure you have a stable and fast internet connection to participate in the Zoom Meeting without interruption.
Working camera and microphone: Make sure your camera and microphone are working properly and that you are clearly visible/audible to other participants. Do you have doubts? Then test your image and sound beforehand. See 'Pre-testing' above.
Up-to-date: Make sure your Zoom application is up-to-date. You can download and install the latest version from zoom.us/download

Do you have any questions? Then please contact Team Support.

Question 9

What about the privacy of my email address and user data?

Dirk Wolbers · Accepted Answer

30NOW stores your personal information and user data in a secure database. And that's where they stay. We do not pass this information on to third parties for commercial purposes. Send a message to Team Support when you want to receive an export of your user information.

Question 10

I have forgotten my login details (username/password)

Dirk Wolbers - Team 30NOW · Accepted Answer

No problem. Go to the page [MM_CorePage_Link type='forgotpassword']. Enter your email address and click 'Send'. You will then receive an email with your username and a personal link with which you can create a new password. Please note that this email may end up in your spam box. With your new password you can then log in to [MM_CorePage_Link type='login'].

Question 11

I have another question / My question is not listed

Dirk - Team 30NOW · Accepted Answer

Is your question not listed? Please contact Team Support, we are happy to help you!

Question 12

I did not receive an entry link

Dirk Wolbers - Team 30NOW · Accepted Answer

When you are signed up for the Live Announcements If you don't receive any participation links by e-mail, then they are probably blocked by your spam/advertising filter.

The solution: To make sure the e-mail announcements are delivered to you, you can add info(at sign)30NOW.nl to your address book, contacts or safe senders list.

Question 13

I can not log in

Dirk Wolbers · Accepted Answer

When entering the e-mail address and password, be careful not to make any typos.
Can't remember your password and username? No problem, go to 'Forgotten password and/or username' on the login page and follow the steps.
Please contact Team Support when you continue to have problems.

Question 14

Can I receive a copy of my personal information?

Dirk Wolbers · Accepted Answer

Yes, of course. Send a message to Team Support so that we can send you an export of the user information.

Question 15

Can I share meditations and lectures with others?

Dirk Wolbers - Team 30NOW · Accepted Answer

To the 30NOW Live sessions can be enjoyed by anyone, with or without 30NOW account, join live.
De 30NOW Live sessions that you can watch with the Membership you can also freely share with anyone. For this you use the share buttons that are visible on every review page.

View here the screen recording.

The meditations from the 30 Day Series and other courses and in-depth series you can't share it anyway.

Question 16

Can I also listen to meditations offline?

Accepted Answer

30NOW can now only be visited as a website and for that you must have an internet connection. As we grow in membership, we may consider launching an app so you 30NOW can listen to meditations offline.

Question 17

Make of 30NOW an easy to use web app

Dirk Wolbers - Team 30NOW · Accepted Answer

Although 30NOW.nl doesn't yet have an official mobile application, we offer you an easy way to use our website as a web app on your phone.
By 30NOW.nl as a web app, you get direct access to our platform with the functionalities of an app. This means you can access our live meditations, courses and podcasts faster and easier, wherever you are. Follow the steps below to 30NOW.nl as a web app on your phone:

Web app installation on Android:

Open your internet browser on your phone, go to 30NOW.nl and navigate to the page you always want to start with.
Tap the icon with the three dots at the top right of your screen.
Choose 'Add to home screen'.
Confirm by clicking 'Add'. You will now see an icon of 30NOW.nl on your home screen. By tapping this you open immediately 30NOW.NL.

Web app installation on iPhone/iOS:

Open your internet browser on your phone, go to 30NOW.nl and navigate to the page you always want to start with.
Tap the icon with the rectangle and the up arrow at the bottom of your screen.
Select 'Add to Home Screen'.
Confirm by clicking 'Add'. After this an icon will appear 30NOW.nl on your home screen, giving you one-tap access to our platform.

By following these simple steps you will ensure that you always have quick and easy access to 30NOW.NL.

Question 18

Do you use Google Analytics?

Team 30NOW · Accepted Answer

No. For reasons of privacy and data protection, we choose not to use Google Analytics. Partly by not using Google Analytics, we ensure that as little information as possible is sent to third parties.

As an analysis solution, we use a paid application that is characterized by a strong focus on privacy, is GDPR and CCPA compliant, does not use cookies and does not collect any personal data. This benefits the privacy of our visitors.

Question 19

Do I have to have separate accounts or subscriptions for my laptop, computer, tablet and smartphone?

Dirk Wolbers · Accepted Answer

No. You can access one account from multiple devices. Just make sure you sign in with the correct username.

Question 20

Subtitles for lectures from the library

Team 30NOW · Accepted Answer

The recordings of a number of lectures are provided with subtitles. We are working on gradually adding subtitles to older recordings. These subtitles are automatically generated, but of good quality when spoken clearly.

In Library you will find a separate filter to only display the lectures with subtitles.
Activate subtitles with a click or press 'CC' while playing the lecture.
In the image below you can see that the available subtitle language then becomes visible.
After you select the language (for example NL), the subtitles become visible.

Question 21

Where can I change my email address?

Accepted Answer

Do you have a new email address? You can go through [MM_CorePage_Link type=myaccount] change your email address. Keep in mind that our e-mailings use a separate registration. To change your e-mail address for the e-mails Settings links which are visible at the bottom of each 30NOW email.

Question 22

Where can I view updates and news?

Dirk Wolbers · Accepted Answer

You can read the latest news on the public News page or on you Meditation page (behind login).

Question 23

Why don't I hear any sound when playing meditations and lectures?

Team 30NOW · Accepted Answer

Answer: This issue may occur when you are using outdated Android 10 on your mobile device.

Android 10 will no longer receive updates or improvements, which may lead to compatibility and performance issues with various apps and websites, including 30NOW. This can specifically affect the sound reproduction of recorded meditations and lectures.

Question: What is Android?

Answer: Android is an operating system for mobile devices such as smartphones and tablets. It is developed by Google and ensures that your device functions properly, similar to how Windows or macOS works on a computer. Android ensures that you can download and use apps, and that your device can connect to the internet.

Question: How can I check which version of Android I am using?

Answer: You can check which version of Android your device is running by going to your device's settings. Here's how you do this:

Go to Settings:
- Open the "Settings" app on your device.
Navigate to About Phone:
- Scroll down and tap "About phone" or "System" and then "About phone."
Search for Android Version:
- Here you can see which version of Android your device is using.

You can also find more information on the official Android website.

Question: How can I upgrade my Android device to a newer version like Android 14?

Answer: If your device is able to upgrade to a newer version of Android, such as version 14, we strongly recommend that you do so. An upgrade guarantees a better and safer user experience. Here's how to update Android 10 to the latest version:

Check the Battery:
- Make sure your device has enough battery, preferably more than 50%. It's even better to have your device on the charger while updating.
Go to Settings:
- Open the "Settings" app on your device.
Navigate to System:
- Scroll down and tap "System".
- Then tap "Advanced" (this may be called differently on some devices).
Look for System Updates:
- Tap "System Updates" or "Software Updates".
Check for updates:
- Tap "Check for updates". Your device will now check for available updates.
Download and Install the Update:
- If an update is available, you will see a notification. Tap "Download" or "Download Now".
- Wait for the download to complete. This may take some time depending on the size of the update and the speed of your internet connection.
Install the Update:
- After the download is complete, tap "Install Now" or "Restart and Install".
- Your device will restart and start installing the update. This may take several minutes.
Complete the Installation:
- After the update is installed, your device will reboot to the latest version of Android.
- You may receive a notification that the installation is complete and your device is ready to use.

Question: What should I do after updating my device to a newer version of Android?

Answer: After you complete the update, go to 30NOW.nl to check whether the sound now works properly for the recorded meditations and lectures.

Question: Is there a workaround for the sound problem on Android 10?

Answer: Yes, as a workaround it may help to use the Firefox browser to access it 30NOW. Some participants have reported that this solves the sound problems. You can download Firefox for Android from the official one Firefox download page.

4

Question 24

Why is there a difference in sound quality/image quality per Live session?

Dirk Wolbers · Accepted Answer

The sound and picture quality may vary per live session. The local internet connection and the equipment of the accompanying person are of influence. In addition, your local internet connection and hardware/equipment can also influence the quality.

Do you have questions or comments about the quality? Share it with us.

Question 25

What is the difference between Zoom Webinar and Zoom Meetings?

Team 30NOW · Accepted Answer

At Zarcillo 30NOW we make, during the Live Courses and Live Sangha evenings, using Zoom Meetings. At the daily Live Meditations and Live Lectures on Sunday, we use Zoom Webinar. The explanation below is about Zoom Meetings and therefore relates to the Live Courses and Sangha Live evenings. Zoom Meetings and Zoom Webinar are both Zoom products, but with different purposes and functions. Below are the main differences between these two products:

Purpose: Zoom Meetings is intended for group interaction where everyone can turn on their camera and microphone. Zoom Webinar is designed as a facilitator/speaker for a large group of participants to present with image and sound, whereby participants only respond via chat (and therefore cannot hear or see other participants).
Participants: In Zoom Meetings the participants can actively participate by speaking and chatting, while in Zoom Webinar the participants act as spectators and can only watch, listen and chat.
Presentations: With Zoom Meetings, multiple participants can come into view, while with Zoom Webinar there is only one facilitator/speaker and the rest of the participants only act as audience.
Features: Zoom Meetings offers features such as screen sharing, recording, chat, and virtual backgrounds, while Zoom Webinar has additional features such as Q&A sessions and pre-participation questions.
Security: Both products offer security features such as password protection and password protection, but Zoom Webinar offers additional security options such as participant registration and authentication.

In general, Zoom Meetings is aimed at smaller groups, while Zoom Webinar is aimed at larger groups and public presentations.

Question 26

What should I do if a certain function does not work?

Dirk Wolbers · Accepted Answer

In many cases you can solve it yourself by deleting your browser cache.
The browser cache is the temporary storage space on your computer where your browser stores information about websites you visit, such as images and text. This allows your browser to load the website faster on your next visit, because it does not have to download all the information again.
However, sometimes the cache can become outdated or corrupted and cause problems when trying to access certain websites. In this case, you need to clear your browser's cache.

Open your browser (e.g. Chrome, Firefox, Safari, etc.).
Click or press the three-dot icon or menu button in the upper right corner of the browser
Select "Settings" or "Preferences" from the menu.
Search for "Privacy" or "Privacy and Security"
Look for "Clear browsing data" or "Clear cache"
Select the time range for which you want to clear the cache (e.g. last hour, last day, always).
If present, make sure the "Cached images and files" option is selected.
Click or press "Clear data" or "Clear cache"

When you have cleared the cache, the problem is often solved. If not, send a message to Team Support.

Question 27

What to do in case of problems with Live sessions?

Kamile K · Accepted Answer

Have a look at Frequently Asked Questions of send us a message.

Question 28

Who can read and post comments?

Team 30NOW · Accepted Answer

Comments can be read and posted in different parts of our platform, depending on the type of content and your account status:

Live Meditations or Lectures: All participants who are present live can read and post comments.
Review pages of Live Meditations or Lectures: Available to users with a Membership account.
Day meditations of the 30 Day Series: Accessible to users with a Courses account or a Membership account.
Podcast episodes: Comments can be posted and read by anyone.

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Frequently Asked Questions